How to subimit a ticket

PC

The first step is to open the web page with a computer browser, wait for the page to load, and pull it to the bottom of the page to see ‘Submit a request’.

The second step is to click the ‘Submit a request’ button to enter the page. Enter the ‘Email address’, ‘Subject, ‘Type of issue’, ‘UID’ in sequence, and describe the problem in detail. In addition, you can add the related ‘attachments’ for the platform.

The third step is to click the ‘Submit’ button below, and the official customer service will receive your submission and get in touch with you by email as soon as possible.

APP

The first step is to open the BitWell mobile app and click the “Support” button on the homepage.

The second step is to click the ‘Submit a request’ button to enter the page. Enter the ‘Email address’, ‘Subject, ‘Type of issue’, ‘UID’ in sequence, and describe the problem in detail. In addition, you can add the related ‘attachments’ for the platform.

The third step is to click the ‘Submit’ button below, and the official customer service will receive your submission and get in touch with you by email as soon as possible.


BitWell is committed to building a fair and transparent global digital asset trading platform, providing investors with secure, convenient and intelligent blockchain derivatives trading services.

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