How to Reset and Change Fund Password

Note: For security purposes, the withdrawal function will be disabled for 24 hours after changing your fund password.

Web:

  1. Login to your BitWell account on https://www.bitwellex.com/, click on [User Centre] in the top right corner, then click on [Account Security] – [Assets Password].

2. If you remember your original fund password, click [Change] and follow the steps on the page to set a new fund password. Please be noted that the password must be 8-20 characters long, with a mixture of numbers and letters.

3. If you do not remember the original fund password, click [Forgot Fund password] and follow the steps on the page to set a new fund password. Please be noted that the password must be 8-20 characters long, with a mixture of numbers and letters.



APP:

  1. Login to your BitWell account on BitWell Mobile App, click on the header image at the top left corner of the home page to enter the User Center.

Click on [Security Management] – [Fund Password].

3. If you remember your original fund password, click [Change] and follow the steps on the page to set a new fund password. Please be noted that the password must be 8-20 characters long, with a mixture of numbers and letters.

4. If you do not remember the original fund password, click [Forgot Password] and follow the steps on the page to set a new fund password. Please be noted that the password must be 8-20 characters long, with a mixture of numbers and letters.





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